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A commitment to lifelong learning.

One of our values is a commitment to lifelong learning. To fulfill this commitment, we provide an array of learning and development opportunities to ensure personal and professional growth for our team members. The programs listed below educate our team members in our distinctive AmaZing! Customer Service culture, our inspirational approach to leadership, our unwavering dedication to clinical excellence, and our unique business strategy of infusing care into all we do.

 

 

Development and Educational Opportunities

  • Advanced Leadership Learning Program

    This is a program developed for the professional development of internal staff who have leadership and management responsibilities, have completed the Emerging Leaders program, or have been exempted from the Emerging Leaders Program based on ability and experience. This program is designed for either self-paced or cohort-style learning. Topics include advanced leadership, organizational development, advanced communication skills, and staff recruitment, hiring, and development.

  • AmaZing! Customer Service

    Our goal is to elevate our customer service practices in order to create memorable experiences for each and every patient who walks through our doors. We want to create such memorable experiences that our patients become highly engaged, enthusiastic ambassadors and evangelists for our organization. The elements and tools outlined in the AmaZing! Customer Service Program will help us embrace a highly energetic culture that will take our company to levels of success that can only be described as “AmaZing!”

  • Called to Care

    The current ills of healthcare, where there is immense fear, uncertainty, and change, have 
resulted in professionals that have replaced care, compassion, empathy, and listening with compliance and adherence to cookbook medicine. Rather than dwell on the constraints of the system, we choose to focus on our strengths and the promising future of a healthcare company that focuses on compassionate, kind, and positive care. This program is our continued opportunity to co-create Called to Care.

  • C2BC

    Starting at the top, we use 1:1 coaching as well as team and group coaching led by ICF-certified professional coaches to empower our clinic directors and key leaders in both business and life. The result is leaders who have a high level of emotional fitness and who can effectively coach others to be the same. Coaching takes learning and growth to the next level by leveraging behavioral and actionable learning models across all domains. We believe that thriving people in a coaching culture build Confluent Health, as they build up themselves and others.

  • Emerging Leaders Program

    This is a program developed internally for the professional development of internal staff new to leadership or those who aspire to one day move into leadership positions. Highly engaged and interactive coursework focuses on leadership, management, organizational culture, organizational communication, staff development, and performance management.

  • Executive Program in Private Practice Management

    This program exposes participants to a vast community of evidence-based practitioners who are all-embracing best business practices in an Executive MBA-style format. The focus is on the operations management aspect of running a private practice. There is also an optional post-professional DPT clinical component requiring four additional courses.

  • PT Ville Part I

    This is our organization’s Executive Leadership and Development I program for therapists. Participants are chosen based on demonstrated performance, passion, and aptitude in their journey as future leaders of our organization. The course is filled with exciting activities and training that are designed specifically for this group of future leaders.

  • PT Ville Part II

    Participants include graduates of PT Ville I as 
well as those in current leadership roles within our organization. Participants can expect to enhance their business savvy of private practice management. This course will help strengthen an entire practice and its employees, allowing strategic competitive advantages in the marketplace.

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