Larry Benz talks Called to Care on The Better Outcomes Show
Episode 021: Called to Care with Larry Benz
What can positive psychology teach us about clinician burnout, patient engagement, and clinical care?
It’s no secret that burnout infiltrates nearly every healthcare facility, clinic, or organization in existence. As I discuss in The Manifesto, clinicians often feel burnout, disconnected from their patients, and driven to hit utilization & productivity benchmarks. Many factors play a role in this “epidemic” in the healthcare space: the drive for productivity, weak work cultures, and not viewing healthcare as a relationship, just to name a few… What we need is a return to empathy, patient-centered communication, and patient-centered decision-making in our healthcare organizations. We need to once again look at this noble profession of healthcare as a calling rather than a career.
My guests this week, Larry Benz is the perfect person to talk to about this topic. His book, Called to Care, makes the argument that the antidote to burnout involves empathy, communication, and a dose of positive psychology. As I mentioned in the intro to this episode, reading this book made me fall in love with clinical care. I mean, we all got into healthcare because we wanted to help people. We wanted to build relationships, see patients overcome their pain or dysfunction, and return to doing the things that are important to them. We didn’t sign up for compliance, productivity, and utilization.